Knc cleaning services

Privacy Policy


A Privacy Policy agreement is required by law if you collect personal data about your site visitors. Customize the details of your policy according to local regulations to reflect the steps you take to protect your users’ information.


It is of the utmost importance for us to protect the privacy and personal information of our site visitors and users.

Data Collection, Use, and Sharing
We are the sole proprietors of the information collected on this site. We only collect data that are voluntarily provided by site visitors, and we never sell this information to any third parties without informed consent. Unless you indicate otherwise, we may contact you to tell you about knc cleaning services updates or changes to this privacy policy.

Control Over Data
You are free to contact us at any time to inquire about what information we hold about you, to change any of your details which need to be corrected or updated, or to express any concerns you have regarding our use of your data.

Information Security
We take comprehensive steps to protect your information. Sensitive data is always encrypted, stored on our secure servers, and transmitted using the safest methods.



Terms and conditions 

Our Terms and Conditions represent an agreement.

The agreement is between knc cleaning services and The Client.

Orders can be placed over the phone, via email, and via social media chat.

Once the order is placed the client agrees to have full understanding and agreement to the following Terms and Conditions.


1. HOUSEKEEPING SERVICES-TERMS AND CONDITIONS


1. Recurring Housekeeping

1.1.knc cleaning services acts as offering continuous and unique support to its Clients in relation to finding a matching cleaner to their requirements and location.

1.2. There is a minimum duration of 2 hours per visit for all recurring cleaning service.

1.3. The Client agrees to provide a description of the property. We can only give a rough estimate for the duration of the cleaning service. Please note that duration may vary therefore a degree of flexibility is required.

1.4. We provide all cleaning equipment.

1.5. The Client can hand over keys to the cleaner and provide specific instructions on how to unlock and safely lock the door. If keys are provided they must be tested before being given to the cleaner.

1.6. The Client should give any special instructions for setting alarm systems on and off. Knc cleaning services will not be responsible for triggering any alarm systems.


2. Payment

2.1 The Client agrees to pay the first Support Fee at the time of booking.

2.2. The amount payable by The Client to knc cleaning and directly to the cleaner shall be set out clearly in the confirmation email.

2.3. The Client agrees to set up a Direct Debit Mandate within the first 14 days of placing an order. This will cover payment towards future monthly support fees.

2.4. Support fees‘ are collected on a monthly rolling basis and in advance of the month of service.

2.5. Responsibility for all payments towards the cleaner shall at all times remain with the customer. All payments made towards the cleaner must be settled on the day the service is provided either in cash or bank transfer to the cleaner’s account, who is responsible to pay their own taxes.

2.6. Monthly payment will be refunded only if the customer does not require cleaning services for more than 4 consecutive weeks (one month). The Client is entitled to either partial or full refund from the support fee depending on the number of missed consecutive weeks

2.7. Any outstanding monthly payments will be automatically charged to the same card used for the initial set up for the service

2.8 knc cleaning services reserves the right to suspend or cancel cleaning services if monthly payments and payment towards the cleaner are not settled in time.


3. Liability

3.1 Completing tasks which are not stated on our standard task list

3.2. Cleaning tasks not completed to a satisfactory standard or at all, due to the lack of suitable cleaning detergents and/or equipment in full working order, as well as lack of hot water or electricity.

3.3 Any damages caused to the property by faulty equipment supplied by the customer.

3.4  If the customer has got items which need special cleaning methods and special cleaning detergents, (such as polishing silverware, marble tiles or wood/stone worktops)‘The cleaner’ reserves the right to refuse to carry out the cleaning.


4. Misc

4.1 The ownership and responsibility for the return of Client's keys remain between the customer and the cleaner. Knc cleaning services can not accept any responsibilities for losses that arise out on such instances.

4.2. The cleaner is restricted to providing cleaning and ironing services only. On such instances where the client prefers laundry to be provided as well, the client must complete and sign a Liability Wavier form, before requesting this service to be added to the daily task list.

4.3. By completing and signing the Liability Waiver The client understands and agrees that neither The introduced cleaner nor knc cleaning services can be held liable for any damaged caused.


5. Cancellation

5.1 The cleaning service is provided on a monthly rolling basis.

5.2.The Client may terminate the agreement with Knc by giving thirty calendar days (30 days) advanced notice via email, or phone call and specifying the last cleaning date and reason for cancellation.

5.3. During the final 30 days of service, The Client can choose to either keep or cancel the cleaning visits. If The Client wishes to keep the visits, full payment towards the cleaner and knc cleaning services must be settled.If you wish to cancel the visits with the cleaner, the only remaining payment is towards knc cleanjng services.

5.4. The Client may cancel or reschedule a cleaning visit by giving at least 48 hours advanced notice. Otherwise, full payment towards the cleaner is expected.

5.5. The Client agrees to pay the full price of the cleaning visit if there is an unexpected issue with the keys and there is no access to the property.

5.6. Irrespective of whether or not The Client is using a cleaner introduced by knc cleaning services all payments to knc cleaning services will continue until the agreement is terminated lawfully in accordance to the cancellation clauses.

5.7. Knc cleaning services can terminate the agreement with the customer at any time by writing to the customer giving the lesser of 1 months notice.

5.8. The customer agrees not to recommend any cleaners introduced to them by knc cleaning services to anyone else unless the knc cleaning services is used.

5.9. For the Period of 18 months following agreement cancellation the Client agrees not to use or employ any current or past cleaner introduced by Knc Any consent given by us shall be subject to a one off licence fee of £1000.


6. Law

6.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.

6.2 These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties rights or obligations under the contract.

6.3 The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.

6.4 The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.


END OF TENANCY CLEANING SERVICES - TERMS AND CONDITIONS


1. General


1.1. End of Tenancy cleaning services is charged per job based on the size of the property. This includes a count of a number of bedrooms, bathrooms, WCs, en suites, utility rooms, number of floors etc.

1.2. The service is provided by a specialised team of cleaners, and The number of cleaners in a team does not affect the quoted price.

1.3. Knc reserves the right to amend the initial quotation, should the client's original requirements change.

1.4. If collection of keys is required from a location outside the postal code area of the cleaning scheduled, or more than 10 min walk, £20 (excl. VAT) charge will apply.

1.5. The customer understands that the price quoted is not a "package deal" and excludes upholstery cleaning, carpet cleaning, amenities cleaning, washing up dishes, ceiling and wall cleaning, blinds, balconies/ terraces, patios, gardens and the outside of windows.

1.6. Cleaning of Venetian blinds is not included automatically in the general costs. This can be added to the service at extra cost. This is charged at £10(excl. VAT) per item.

1.7. The quoted price is based on one single fridge freezer and one single oven. If any larger and/or additional appliances are to be cleaned requested by Client, an additional charge applies per each required item.

1.8. For Bedrooms larger than 20 sq. m. and Living rooms larger than 40 sq. m the price quoted will be increased and you agree to any change in said price.


2. Payments


2.1. £20 Non-refundable deposit is paid at the time of booking with a card over the phone.

2.2. The remaining payment is settled on the day stated on the invoice cleaning service, upon completion of the service. It will be automatically charged to the same card used for the deposit unless otherwise stated. We operate a non-refundable services however if you are not happy with our service. We will re-visit at no extra cost.


3. Liability


The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:

3.1. The Company’s failure to provide the End of Tenancy cleaning services as a result of factors that are beyond the Company's control. Factors beyond Company’s control include severe weather conditions such as flood, storms, snow etc. and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.

3.2. An existing damage to Client’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods;

3.3. Non-satisfactory result from the cleaning services due to the Client or third party walking on wet floors or using appliances during or shortly after the cleaning process;


4. Misc


4.1. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Client’s, As it is difficult to estimate precisely how long such tasks may take a degree of flexibility is required.

4.2. The price excludes the clearing of debris left by tradesman or building work unless otherwise stated.

4.3. The Company endeavours to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the team of cleaners may arrive with a delay or the cleaning visit may be rescheduled.

4.4. The Company will arrange an immediate replacement should an operative can’t attend a scheduled visit, and will inform the Client prior to the visit. The time may vary due to the last minute needed rearrangements.

4.5. All fragile and highly breakable items must be secured or removed.

4.6. The Customer will ensure that all valuables are stored away when work is provided and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customers failure to comply with this obligation.

4.7. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.

4.8. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.


5. Cancellations:


5.1 The Client can cancel the booking by giving us no less than 72 hours prior notice in either writing, via email or by phone call.

5.2. If the Client cancels the service with less than 48 hours notice, the £20 deposit will not be refunded.

5.3. The Client must pay the full price of the service booked if:

5.3.1 If Our Team of cleaners arrive at Client’s premises and are unable to gain access to the property, through no fault of knc cleaning services . If keys are provided to the team of cleaners ahead of the date of service, they must open all locks without any special efforts or skills

6.3.2. If the Client cancels the service upon arrival of the cleaners onsite


7. Preparing the Property and the Clients Responsibility


7.1. The fridge and freezer must be switched off and defrosted before the cleaning in order for us to clean it thoroughly.

7.2. The Client must ensure that there is running hot water, electricity and appropriate light at the property upon arrival of the cleaners.


8. Exclusions


8.1. Rubbish or waste removal is not part of the One-Off and Atferbuilders Cleaning Service

8.2. Removing mould from surfaces is not part of the One-Off and Atferbuilders Cleaning Service.

8.3 . The inside of toasters, kettles, any kitchen utensils and other electrical appliances is not a part of our One-Off and Atferbuilders Cleaning Service. Cleaning of vacuum filters, extractor fans filters, ironing boards, curtains and other items left in storage cupboards is not a part of our-Off and Atferbuilders Cleaning Service


9. Parking and Congestion Charges


9.1. Our Team of Cleaners will require either a parking space or valid permit for one vehicle, or metered parking is to be paid for by the Client in order for the team to carry out the cleaning service booked.

9.2. The Client is liable for full payment of any parking penalties incurred as a result of the Client’s actions.

9.3. If the property falls within the Congestion Charging Zone, and the service is to be carried out between 07:00-18:00, Monday to Friday, The Client agrees to pay the daily charge of £11.50


10. Refunds:


10.1. As our service comes with a 72 hour guarantee, we operate a no refund policy.

10.2. Refund will be issued only if: The Client has cancelled the cleaning service within the allowed time (48 hours) prior to the start of the service.


11. Complaints


11.1. All cleaning services will be deemed to have been provided to the Client's satisfaction.

11.2. Any complaints must be received in writing via e-mail no later than 48 hours after the completion of the cleaning services, Otherwise it is deemed out of the guaranteed period.

11.3. Knc cleaning services will fully investigate any complaint and will attempt to resolve and offer a solution to the satisfaction of the Client.

11.4. The Client agrees to allow the team of Cleaners back to re-clean any specified areas/tasks as per the Inventory Report. Failure to do so will result in voiding our Company guarantee and we will consider the matter fully settled.


12. Claims


12.1. The Client understands that the Company guarantees to rectify any complaints raised within 72 hours of the completion of the service. Failure to do so will void the Company's 72 hour service guarantee.

12.2. The Client agrees to inspect the work carried out, immediately on completion. If any issues raised at this time of service, the team of Cleaners will carry out any additional work to the Client’s complete satisfaction.

12.3. If the Client or any third party instructed by the Client is not present at the time of completion of the cleaning service then no claims regarding any cleaning issues can be made.


13. Law


13.1. These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.

13.2. These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties rights or obligations under the contract.

13.3. The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.

13.4 The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.