6.3.2. If the Client cancels the service upon arrival of the cleaners onsite
7. Preparing the Property and the Clients Responsibility
7.1. The fridge and freezer must be switched off and defrosted before the cleaning in order for us to clean it thoroughly.
7.2. The Client must ensure that there is running hot water, electricity and appropriate light at the property upon arrival of the cleaners.
8.1. Rubbish or waste removal is not part of the One-Off and Atferbuilders Cleaning Service
8.2. Removing mould from surfaces is not part of the One-Off and Atferbuilders Cleaning Service.
8.3 . The inside of toasters, kettles, any kitchen utensils and other electrical appliances is not a part of our One-Off and Atferbuilders Cleaning Service. Cleaning of vacuum filters, extractor fans filters, ironing boards, curtains and other items left in storage cupboards is not a part of our-Off and Atferbuilders Cleaning Service
9. Parking and Congestion Charges
9.1. Our Team of Cleaners will require either a parking space or valid permit for one vehicle, or metered parking is to be paid for by the Client in order for the team to carry out the cleaning service booked.
9.2. The Client is liable for full payment of any parking penalties incurred as a result of the Client’s actions.
9.3. If the property falls within the Congestion Charging Zone, and the service is to be carried out between 07:00-18:00, Monday to Friday, The Client agrees to pay the daily charge of £11.50
10.1. As our service comes with a 72 hour guarantee, we operate a no refund policy.
10.2. Refund will be issued only if: The Client has cancelled the cleaning service within the allowed time (48 hours) prior to the start of the service.
11.1. All cleaning services will be deemed to have been provided to the Client's satisfaction.
11.2. Any complaints must be received in writing via e-mail no later than 48 hours after the completion of the cleaning services, Otherwise it is deemed out of the guaranteed period.
11.3. Knc cleaning services will fully investigate any complaint and will attempt to resolve and offer a solution to the satisfaction of the Client.
11.4. The Client agrees to allow the team of Cleaners back to re-clean any specified areas/tasks as per the Inventory Report. Failure to do so will result in voiding our Company guarantee and we will consider the matter fully settled.
12.1. The Client understands that the Company guarantees to rectify any complaints raised within 72 hours of the completion of the service. Failure to do so will void the Company's 72 hour service guarantee.
12.2. The Client agrees to inspect the work carried out, immediately on completion. If any issues raised at this time of service, the team of Cleaners will carry out any additional work to the Client’s complete satisfaction.
12.3. If the Client or any third party instructed by the Client is not present at the time of completion of the cleaning service then no claims regarding any cleaning issues can be made.
13.1. These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
13.2. These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties rights or obligations under the contract.
13.3. The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
13.4 The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.